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Need help with scope creep
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Need help with scope creep
How do you handle clients who start with reasonable expectations, but then slowly drift into scope creep territory? I had a client recently go from ‘just a landing page’ to basically asking for a full site with animation—without adjusting pay. I’d love to hear your calm-but-firm techniques to push back respectfully.
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9 Replies
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The line ‘happy to do that as an add-on’ works wonders and sets the tone without drama.
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I always include a scope section with 2-3 ‘not included’ examples in the proposal. It’s preemptive.
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When they drift, I restate the original deliverables in writing. They usually back down.
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Charge them once for a surprise extra and next time they’ll ask before requesting more.
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Be friendly but confident.
They smell doubt.
And they love sniffing scope loopholes.
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I call it ‘scope protection mode.’ I even have a meme ready for it. Humor diffuses tension!
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Hope you guys can use this
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Seriously the humor angle is genius 🤣🤣🤣.
I’m stealing ‘scope protection mode’!
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This is the reason I do mostly hourly projects only. Scope Creep is very welcome when you have it set up like that!
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